Privacy Policy

Last Updated: January 6, 2026

Saddher Moddhe (“we”, “our”, “us”) operates this website and online store to provide customers with safe, reliable, and curated organic food products and related services (the “Services”). Our store is powered by Shopify, which enables us to securely deliver our Services to you.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, communicate with us, or otherwise interact with our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When you use our Services, we may collect the following types of personal information:

a. Contact Information

  • Name

  • Billing and shipping address

  • Phone number

  • Email address

b. Payment & Transaction Information

  • Payment method details (processed securely by payment gateways)

  • Transaction history, order confirmations, and payment status

Note: We do not store your full card or banking information.

c. Account Information

  • Username and password (if you create an account)

  • Preferences and settings

d. Order & Usage Information

  • Products viewed, added to cart, purchased, returned, or cancelled

  • Website interaction and browsing behavior

e. Device & Technical Information

  • IP address

  • Browser type, device information, and network details

  • Cookies and similar tracking technologies

f. Communication Data

  • Messages, emails, or inquiries you send to us (customer support, WhatsApp, email, etc.)

2. Sources of Personal Information

We collect personal information from:

  • Directly from you when you place an order, create an account, or contact us

  • Automatically through cookies and website analytics

  • Service providers such as payment gateways, delivery partners, and Shopify

  • Third-party partners where legally permitted

3. How We Use Your Personal Information

We use your information to:

a. Provide & Improve Services

  • Process orders and payments

  • Deliver products and manage returns or exchanges

  • Maintain customer accounts

  • Improve website performance and user experience

b. Communication

  • Send order confirmations, delivery updates, and service notifications

  • Respond to customer inquiries and support requests

c. Marketing & Promotions

  • Share offers, promotions, and product updates (you may opt out anytime)

d. Security & Fraud Prevention

  • Protect against unauthorized access, fraud, or misuse

  • Ensure secure transactions

e. Legal Compliance

  • Comply with legal obligations, regulatory requirements, or lawful requests

4. Sharing & Disclosure of Information

We may share your information only when necessary and lawful:

  • With Shopify and trusted service providers (payment gateways, couriers, IT support)

  • With marketing partners for advertising (subject to your consent and local law)

  • With authorities if required by law or legal process

  • During business restructuring, mergers, or asset transfers

We do not sell or rent your personal data to third parties.

5. Shopify & Third-Party Services

Our store is hosted on Shopify. Shopify processes personal data on our behalf to operate and improve the Services.

You can learn more about Shopify’s privacy practices here:
https://privacy.shopify.com/en

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyze traffic and performance

  • Provide personalized experiences

You may control cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

8. Children’s Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal data from minors.

9. Data Security & Retention

  • We use SSL encryption and secure servers to protect your information

  • Data is retained only as long as necessary for business, legal, or operational purposes

  • No online system is 100% secure, but we take all reasonable measures to protect your data

10. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction or deletion

  • Withdraw consent for marketing communications

  • Request data portability

To exercise your rights, please contact us using the details below.

11. International Data Transfers

Your data may be stored or processed outside Bangladesh. Where required, we use legally approved safeguards to protect international data transfers.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

13. Contact Information

For questions, concerns, or privacy requests, contact us at:

📧 Email: saddhermoddhe@gmail.com
📍 Address: 874 Abdus Sobhan Dhali Road, Dhaka 1212, Bangladesh

Our Commitment

Your privacy and trust matter to us.
We collect only essential information, protect it with industry-standard security, and use it responsibly to serve you better.

Your Safety. Your Trust. Our Responsibility.