Return & Refund Policy

Last Updated: 22 November 2025

Thank you for shopping with Saddhermoddhe. Your trust matters to us, and we are committed to providing quality products and a transparent shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Policy

We accept returns or exchanges within 7 days of receiving your order, provided that:

  • The product is unused, unopened, and in its original condition

  • All original packaging, labels, and tags are intact

  • You provide the order number or proof of purchase

Non-returnable items include:

  • Used, opened, or damaged products

  • Perishable or consumable food items once opened or tampered with

  • Items purchased on clearance or special promotional offers

  • Digital products (if applicable)

  • Personal care or hygiene products

2. Refund Policy

Once we receive and inspect your returned item:

  • You will be notified about the approval or rejection of your refund

  • Approved refunds will be processed to the original payment method

  • Refund processing may take 5–7 business days, depending on your bank or payment provider

  • Shipping charges are non-refundable, unless the return is due to our error (wrong, damaged, or defective product)

3. Order Cancellation

  • Orders may be cancelled within 2 hours of placement, if they have not yet been shipped

  • Once an order is shipped, cancellation is not possible

  • After delivery, you may request a return according to our return policy

4. Damaged, Defective, or Wrong Product

If you receive a product that is damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Share clear photos or videos of the product and packaging

  • We will arrange a replacement or full refund at no additional cost

5. Exchange Policy

Exchanges are allowed only for:

  • Size changes

  • Color changes

  • Replacement of defective or damaged items

All exchanges are subject to product availability.

6. Return Shipping

  • Customers are responsible for return shipping costs, unless the item received was damaged or incorrect

  • We strongly recommend using a trackable shipping method

7. Contact Us

For any questions or support regarding returns or refunds, please contact us:

📧 Email: saddhermoddhe@gmail.com

We value your trust. Every order is handled with care, honesty, and transparency.
Thank you for choosing Saddhermoddhe