Shipping Policy

Last updated: 22 November 2025

At Saddhermoddhe, we are committed to delivering your orders safely, on time, and with care. Please read our Shipping Policy carefully to understand how orders are processed and delivered.

1. Order Processing

  • Orders are processed after confirmation of payment (for online payments) or order confirmation (for Cash on Delivery).

  • Orders are usually processed within 24–48 working hours, excluding public holidays and weekends.

  • Once your order is shipped, you may receive a confirmation message or call.

2. Delivery Areas

We currently deliver orders across Bangladesh.

3. Delivery Time

Estimated delivery time depends on your location:

  • Inside Dhaka: 3–5 working days

  • Outside Dhaka: 5–10 working days

Delivery times are estimates and may vary due to public holidays, festivals, weather conditions, or courier-related delays.

4. Shipping Charges

  • Shipping charges (if applicable) are shown clearly at checkout before placing an order.

  • Delivery fees may vary based on location, order size, or courier service.

  • Shipping charges are non-refundable unless the issue occurs due to our mistake.

5. Payment Methods

We offer the following payment options for your convenience:

  • Online Payment: Customers can pay securely online using the available payment gateways on our website.

  • Cash on Delivery (COD): Customers may choose to pay in cash at the time of receiving the product.

⚠️ For COD orders, customers must ensure availability to receive the product and make full payment upon delivery.

6. Failed or Delayed Deliveries

  • If delivery fails due to incorrect address, unreachable phone number, or customer unavailability, the order may be cancelled or rescheduled.

  • Re-delivery attempts may involve additional charges.

  • We are not responsible for delays caused by third-party courier services or circumstances beyond our control.

7. Product Inspection at Delivery

  • Customers are requested to check the package upon delivery.

  • If the package appears damaged, please inform the delivery personnel immediately and contact our support team.

8. Undelivered or Returned Orders

  • Orders returned due to customer refusal or incorrect information may not be eligible for refund.

  • For COD orders, refusal without valid reason may result in restriction of future COD service.

9. Order Tracking & Support

For any delivery-related queries, please contact us:

📧 Email: saddhermoddhe@gmail.com

10. Policy Changes

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on this page.